Shipping & Delivery (store pickup)

Feel free to contact us directly for any questions by calling 6100 3427 or email us at info@diapersdirect.com.sg.

Alternatively, you can take a look at the most frequently asked questions by our customers and our replies below by clicking on the question you are interested in:

Q. Shipping & Delivery?

At Diapers Direct, we’re committed to giving you the most for your money. That’s why orders over SGD$ 60 ships for free!
Additional charges for urgent delivery request and delivery to Sentosa.
Delivery service is not available for restricted areas e.g. Changi Airport, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin.
No COD service provided.
Please note that items normally arrive 2-4 working days after payment. This excludes weekends and public holidays.
Delivery timelines are based on shipping estimates provided by our delivery partners ( 9am - 10pm). We are unable to offer or arrange scheduled deliveries at this moment (No on-time delivery service provided).
Customers will receive a notification by SMS from us or the 3PL logistic company after an order is placed.
We only offer one-time free delivery per order. If you miss the delivery or inaccurate shipping info provided, the parcel will be sent back to our warehouse. Customers need to self-collect or bear additional fees for a re-delivery attempt. Please make sure you are contactable through the contact (local) number that you provide on our order forms.
Please note that we cannot control or be liable for circumstances beyond our control that could affect delivery. (i.e. weather-related, acts of God, natural disasters and incorrect shipping address or contact number provided by customer)
Delivery to Sentosa, Jurong Island, outer-lying islands, or restricted access areas will incur surcharge. If security clearance is required, please inform us in advance.
Due to a shortage of logistic manpower & annual sales campaign period in Singapore, kindly expect some slight delay in pick up and delivery. We apologize for any inconvenience caused and we thank you for your kind understanding 😁.

Q. Store Pickup?

Store pick up order is ready for pickup within 2 hours after payment completed, except weekends and PH.

Please provide order number when you reached the doorstep of our office.

Pickup at 196 Pandan Loop, #07-02, Pantech Business Hub, Singapore 128384.

Pickup available hours between 11am to 5pm (Monday - Friday).
Store pickup order has to be collected within a month after payment. Otherwise, the order will be closed and No refundable.

You can call at 6100 3427 on arrival or if you have any question on it.

Q. Walk In Purchase?

Please call at 6100 3427 in advance for visiting arrangement since we are appointment based.

Please email us at info@diapersdirect.com.sg for further assistance.