Shipping & Delivery (store pickup)

Feel free to contact us directly for any questions by calling 6100 3427 or email us at info@diapersdirect.com.sg.

Alternatively, you can take a look at the most frequently asked questions by our customers and our replies below by clicking on the question you are interested in:

Q. Shipping & Delivery?

At Diapers Direct, we’re committed to giving you the most for your money. That’s why orders over SGD$ 60 ships for free!
Please note that items normally arrive 2-4 working days after payment. This excludes weekends and public holidays.
Delivery timelines are based on shipping estimates provided by our delivery partners (9 am - 9 pm). We are unable to offer or arrange scheduled deliveries at this moment.
Customers will receive a dispatch confirmation by SMS which will include the estimated delivery date, after an order is placed.
We only offer one-time free delivery per order. If you miss the delivery, the parcel will be sent back to our warehouse. Customers need to self-collect or bear additional fees for a re-delivery attempt. Please make sure you are contactable through the contact number that you provide on our order forms.
Please note that we cannot control or be liable for circumstances beyond our control that could affect delivery. (i.e. weather-related, acts of God, natural disasters and incorrect shipping address or contact number provided by customer)
Delivery to Sentosa, Jurong Island, outer-lying islands, or restricted access areas will incur surcharge. If security clearance is required, please inform us in advance.

Q. Store Pickup?

Order is ready for pickup in 2 hours after payment completed.

Please provide order number when you reached the doorstep of our office.

Pickup at No. 10 Ubi Crescent #02-23, Ubi Techpark lobby B, S 408564.

Pickup available hours between 11am to 4pm (Monday - Friday).

You can call at 6100 3427 on arrival or if you have any question on it.

Please email us at info@diapersdirect.com.sg for further assistance.