FAQ


Feel free to contact us directly for any questions by calling 6100 3427 or email us at info@diapersdirect.com.sg.

Alternatively, you can take a look at the most frequently asked questions by our customers and our replies below by clicking on the question you are interested in:

How many Pieces per Pack for each various product?

How many Pieces per Carton for each various product?

What are the waist band range for each various product?

About delivery?

 

 

Q. How many Pieces per Pack for each various product?

SENSI Adult Diapers Size 'S' Pack - 12 pcs per pack

SENSI Adult Diapers Size 'M' Pack - 10 pcs per pack

SENSI Adult Diapers Size 'L' Pack - 10 pcs per pack

SENSI Adult Diapers Size 'XL' Pack - 8 pcs per pack

SENSI Underpad Pack - 10 pcs per pack

SENSI Adult Pant Diapers Size 'M' Pack - 16 pcs per pack

SENSI Adult Pant Diapers Size 'L' Pack - 14 pcs per pack

 

Q. How many Pieces per Carton for each various product?

SENSI Adult Diapers Size 'S' Carton - 144 pcs per carton

SENSI Adult Diapers Size 'M' Carton - 120 pcs per carton

SENSI Adult Diapers Size 'L' Carton - 120 pcs per carton

SENSI Adult Diapers Size 'XL' Carton - 96 pcs per carton

SENSI Underpad Carton - 120 pcs per carton

SENSI Adult Pant Diapers Size 'M' Carton - 64 pcs per carton

SENSI Adult Pant Diapers Size 'L' Carton - 56 pcs per carton

 

Q. What are the waist band range for each various product?

SENSI Adult Diapers Size 'S' is suitable for waist range 27-45 Inch

SENSI Adult Diapers Size 'M' is suitable for waist range 29-47 Inch

SENSI Adult Diapers Size 'L' Pack is suitable for waist range 33-52 Inch

SENSI Adult Diapers Size 'XL' Pack is suitable for waist range 35-55 Inch

SENSI Adult Pant Diapers Size 'M' Pack is suitable for waist range 30-42 Inch

SENSI Adult Pant Diapers Size 'L' Pack is suitable for waist range 40-45 Inch

 

Q. About delivery?

Due to the increasing cost of in-time courier service in Singapore, we are no longer provide specified time period delivery service. Customer is no longer be informed the exact delivery time slot in advance. Upon successful purchase of the products, it will take around 2-4 business days to deliver the items to your address. Delivery time frame may be different for different courier companies, depends on the courier company that we used.

Customer will receive an email and SMS with your tracking information once your order has been shipped from our company. You are able to track your order through the link which is provided on SMS or your email.

Each courier company only offers twice attempts for delivery. The courier service do not charge for re-delivery once only. If you are not available to receive your order for the re-delivery, you need to pay the extra delivery fee or self-collection from our warehouse.

Order processing and shipping are done only on weekdays (not including Singapore public holidays).

Shipping may take additional time during sale periods, holidays and extreme weather events.

Shipping address, contact number and email address have to be accurate. Especially shipping address and contactable phone number because they are unable to be changed once the parcel is sent out. Diapers Direct is not liable for wrong address in your order.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse in Singapore. Please email us at info@diapersdirect.com.sg.for further assistance.

We understand that you may need it urgently, and we suggest that you contact us directly at 6100 3427 to arrange so we are able to try our best to expedite the delivery for you.